Patient Policies

At Roberts Aesthetics & Wellness, our mission is to provide you with exceptional care in a warm, supportive, and respectful environment. To protect your experience — and to ensure fairness for all patients — we kindly ask that you review and follow the policies outlined below.

Appointment Policy

We value your time — and ours. To make each session as productive as possible:

Please arrive promptly for your scheduled visit.
If you are more than 10 minutes late, we may need to reschedule your appointment.
While we always aim to fulfill the full scope of your service, tardiness may limit the services we can provide that day.
For details about fees related to rescheduling or missed appointments, please see our Cancellation & No-Show Policy below.

Cancellation & No-Show Policy

We understand that life happens, but to respect our providers’ time and ensure availability for all patients, we require adherence to the following:

Booking Agreement: By scheduling an appointment at Roberts Aesthetics & Wellness, you agree to follow our Cancellation & No-Show Policy. A valid credit card is required to secure all appointments. If a cancellation, late arrival (10+ minutes), or no-show occurs without 48 hours’ notice, the card on file will be automatically charged to account for the reserved appointment time.
Late Cancellation (Less Than 48 Hours) – Reserved Appointment Fees:
• $50 with Team Providers
• $100 with Candice Roberts, NP
Repeat Violations: After two cancellations or no-shows within a 12-month period, a $250 non-refundable deposit will be required for all future bookings. This deposit applies only to that appointment and is forfeited if cancelled with less than 48 hours’ notice or in the event of a no-show. Online booking access may also be revoked.
How to Cancel: Please provide at least 48 hours’ notice. If after hours or on holidays, you may use the Patient Portal to cancel.

Refund & Pricing Policy

Because of the nature of medical and aesthetic services, all sales are final.

Services: No refunds are provided once a service has been rendered. Results vary by individual, and while we strive for the best possible outcome, they cannot be guaranteed. Additional treatments needed to achieve your desired results will be at your expense.
Retail Products: No refunds are offered. Defective products may be exchanged within 14 days for the same item only.
Gift Cards, Prepaid Services & Wallet Credits: Non-refundable, non-transferable, and not redeemable for cash value. Valid for 1 year from purchase.
Consultation Fees: Applied toward same-day purchases of $250+.
Pricing: All service and retail pricing is subject to change without notice.

Houma Jeuveau model getting an injection

VIP Membership Policies

Our VIP Membership Program is designed to reward loyal patients with exclusive savings and benefits. By enrolling, you agree to the following terms:

Three-Month Minimum: Membership requires a minimum three-month commitment.
Early Cancellation: Cancelling before three months will result in being charged the remaining balance of your commitment at your assigned tier.
Wallet Credits: Membership fees are credited to your wallet for use toward eligible services and products. Credits are non-transferable and have no cash value.
Discounts: All VIP pricing already reflects your membership savings. No additional discounts may be combined unless explicitly stated.
Exclusions: VIP promotions cannot be stacked with other offers or specials.
Account Management: All membership updates, payment changes, or tier adjustments must be managed through the Patient Portal.
Birthday Month Bonus: Members enjoy birthday perks and discounts specific to their tier, valid only during the month of their birthday.

Pet Policy

For the comfort, health, and safety of all patients:

Only certified service animals are permitted inside our facility.
Please leave pets at home. If you arrive with a non-service animal, you will be asked to remove it before your appointment can continue.
Thank you for helping us maintain a safe and professional environment for everyone.

Patient Portal

Easily manage your appointments, cancel when needed, view treatment history, or update membership information through our secure portal:

Patient Portal Login

Contact Us

For any questions about our policies, appointments, or services, please reach out to us. Our team is here to help.

Roberts Aesthetics & Wellness
100 Melissa Lane
Houma, LA 70360

Phone: (985) 247-0115
Email: [email protected]

Your Best Life Awaits

Book Your Appointment

At Roberts Aesthetics and Wellness, our goal is to help you live your best life. We want you to look and feel great. We will tailor your treatment plan to meet your specific goals and lifestyle. Schedule a consultation with us so we can get to know you and begin your journey today!

100 Melissa Ln, Houma, LA 70360

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(985) 247-0115

Patient Policies Roberts Aesthetics & Wellness