Patient Policies

Appointment Policy

We value your time — and ours. To make each session as productive as possible, please keep the following in mind when scheduling and attending your appointment.

• Please arrive promptly for your scheduled visit. On-time arrival ensures you receive the full scope of your service.
• If you are more than 10 minutes late, we may need to reschedule your appointment to protect the time of other patients.
• While we always aim to fulfill the full scope of your service, tardiness may limit what we can provide during that visit.
• For details about fees associated with rescheduling or missed appointments, please see our Cancellation & No-Show Policy below.

Cancellation & No-Show Policy

We understand that life happens. To respect our providers’ time and ensure availability for all patients, we ask that you adhere to the following policy.

Late Cancellation Fees (Less Than 48 Hours’ Notice)

The following fees apply when an appointment is canceled, missed, or you arrive late without sufficient notice:

Repeat Violations

After two cancellations or no-shows within a 12-month period, a $250 non-refundable deposit will be required for all future bookings. This deposit applies only to that specific appointment and is forfeited if canceled with less than 48 hours’ notice or in the event of a no-show. Online booking access may also be revoked.

How to Cancel

Please provide at least 48 hours’ notice. If after hours or on a holiday, you may use the Patient Portal to cancel your appointment.

Refund & Pricing Policy

Due to the nature of medical and aesthetic services, all sales are final. We encourage you to ask questions and communicate your goals openly during your consultation so we can set appropriate expectations before any treatment begins.

• Services: No refunds are provided once a service has been rendered. Results vary by individual and cannot be guaranteed. Additional treatments needed to achieve your desired results will be at your expense.
• Retail Products: No refunds are offered on products. Defective products may be exchanged within 14 days for the same item only.
• Gift Cards: Non-refundable, non-transferable, and not redeemable for cash value. Expire 1 year from the date of purchase.
• Prepaid Services: Non-refundable, non-transferable, and not redeemable for cash value. Expire 1 year from the date of purchase.
• Wallet Credits: Non-refundable, non-transferable, and not redeemable for cash value. Expire 1 year from the date they are issued.
• Consultation Fees: Applied toward same-day purchases of $250 or more.
• Pricing: All service and retail pricing is subject to change without notice.

VIP Membership Policies

Our VIP Membership Program is designed to reward loyal patients with exclusive savings and benefits. By enrolling, you agree to the following terms.

• Three-Month Minimum: Membership requires a minimum three-month commitment. Canceling before three months will result in being charged the remaining balance of your commitment at your assigned tier.
• Wallet Credits: Membership fees are credited to your wallet for use toward eligible services and products. Credits are non-transferable and have no cash value.
• Discounts: All VIP pricing already reflects your membership savings. No additional discounts may be combined unless explicitly stated.
• Exclusions: VIP promotions cannot be stacked with other offers or specials.
• Account Management: All membership updates, payment changes, or tier adjustments must be managed through the Patient Portal.
• Birthday Month Bonus: Members enjoy birthday perks and discounts specific to their tier, valid only during the month of their birthday.

Pet Policy

For the comfort, health, and safety of all patients and staff, please review the following before your visit.

• Only certified service animals are permitted inside our facility.
• Please leave pets at home. If you arrive with a non-service animal, you will be asked to remove it before your appointment can continue.

Thank you for helping us maintain a safe, clean, and professional environment for every patient.

Manage Your Account

Our secure Patient Portal makes it easy to manage your appointments, cancel when needed, view your treatment history, and update membership or payment information — anytime, from anywhere.

• Cancel or reschedule appointments (including after-hours and holidays)
• View your full treatment history
• Update membership tier or payment details
• Access your wallet credits and account balance

Contact Our Team

For any questions about our policies, your appointments, or our services, please don’t hesitate to reach out. We’re here to help.