Privacy, Terms & Accessibility

This Privacy Policy explains how Roberts Aesthetics and Wellness ("we," "us," or "our") collects, uses, protects, and shares information from visitors to our website and individuals who contact us through our online forms, text messaging, email, or phone. Please read this policy carefully to understand how we handle your information.

Important note about health information: This Privacy Policy covers information collected through our website and general communications. It is separate from our HIPAA Notice of Privacy Practices, which governs how we handle Protected Health Information (PHI) as part of treating you at our clinic. A copy of our Notice of Privacy Practices is provided to patients at their first visit and is available upon request.

What information do we collect?

When you visit our website, contact us, book an appointment, or communicate with us, we may collect the following types of information:

• Contact information you provide directly, such as your name, email address, phone number, and mailing address.
• Appointment and interest information, such as the procedure you are interested in, how you heard about us, and your preferred time to be reached.
• Communications with our office, including form submissions, emails, text messages, and phone call records.
• Payment information, when you purchase products, gift cards, or services online. Payment card numbers are processed by our payment processors and are not stored on our website.
• Automatically collected information, such as your IP address, browser type, device type, referring website, and pages viewed on our site, collected through cookies and similar technologies.

When do we collect information?

We collect information when you fill out a form on our website, request a consultation, book an appointment, subscribe to our emails, purchase products or gift cards, send us a text or email, call our office, or otherwise interact with our website.

How do we use your information?

We may use the information we collect for the following purposes:

• To respond to your inquiries and follow up with you about procedures and services.
• To schedule, confirm, reschedule, or remind you of appointments.
• To process orders for products, gift cards, and services.
• To send you news, promotions, and special offers (only when you have opted in).
• To improve our website, services, and patient experience.
• To comply with legal obligations and protect the rights, property, or safety of our patients, staff, and business.

Text messaging and phone communications

When you opt in on one of our forms, you may choose to receive two separate categories of text messages from Roberts Aesthetics and Wellness:

• Transactional messages — such as appointment reminders, order confirmations, and account notifications related to services you have requested.
• Marketing messages — such as special offers, discounts, and product updates (only sent when you have separately opted in to marketing messages).

Message and data rates from your carrier may apply. Message frequency may vary. You can opt out of text messages at any time by replying STOP to any message, or by contacting our office directly. Replying HELP will provide assistance.

Your mobile phone number, SMS opt-in consent, and any related data will not be shared with third parties or affiliates for marketing or promotional purposes. For complete text messaging terms, please review our Mobile Terms of Service below.

How do we protect your information?

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, use, alteration, or disclosure. These safeguards include secure hosting, access controls, and routine monitoring of our systems.

Please note that no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Do we use cookies?

Yes. Cookies are small files that a website transfers to your device so the site can recognize your browser and remember certain information. We use cookies to:

• Understand and remember your preferences.
• Compile aggregate data about site traffic and interaction to improve our website.
• Support advertising and analytics services that help us reach and serve our patients.

We may also use trusted third-party services (such as Google Analytics) that use cookies on our behalf. You can set your browser to warn you when cookies are being sent or to refuse cookies altogether. If you turn cookies off, some features of our site may not function properly. Consult your browser's Help menu for instructions on managing cookies.

Third-party services and disclosures

We do not sell, rent, or share your Personally Identifiable Information with outside parties for their own marketing or promotional purposes. We also do not share mobile phone numbers or SMS opt-in data with any third party or affiliate for marketing or promotional purposes, and this information is not shared with third parties for any purpose other than to deliver the messages you have requested.

We may share limited information with trusted service providers that help us operate our business on our behalf, such as:

• Website hosting and email service providers.
• Online booking, patient management, and electronic records platforms.
• Payment processors and e-commerce providers.
• Text messaging platform providers (used solely to deliver messages to you on our behalf).
• Analytics and advertising partners that do not receive mobile phone numbers or SMS consent data.

These service providers are contractually required to keep your information confidential and use it only to perform services on our behalf. We may also disclose information when required by law, to enforce our policies, or to protect the rights, property, or safety of our patients, staff, or others.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products, services, or links on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content or activities of linked sites, but we welcome any feedback about them.

Photographs and patient images

We obtain separate, written consent from patients before using any before-and-after photos, testimonials, or other identifying images on our website, social media, or marketing materials. You are never required to consent to photography or marketing use as a condition of receiving treatment, and you may revoke your consent at any time by contacting our office.

California privacy rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including:

• The right to know what personal information we collect, use, and share about you.
• The right to delete personal information we have collected from you, subject to certain exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information. We do not sell personal information.
• The right to limit the use of sensitive personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us using the information at the bottom of this page. We will verify your identity before fulfilling your request.

Other state privacy rights

Residents of other U.S. states — including Virginia, Colorado, Connecticut, Utah, Texas, and others with comprehensive privacy laws — may also have the right to access, correct, delete, or obtain a copy of their personal information, and to opt out of certain uses. To exercise these rights, please contact us using the information at the bottom of this page.

How does our site handle Do Not Track signals?

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is no industry-standard response to DNT signals at this time, and our website does not currently respond to DNT signals. However, you can manage cookies and tracking preferences through your browser settings at any time.

Children's privacy (COPPA)

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. We also do not knowingly sell or share personal information of minors under 16 without appropriate consent. If you believe we have collected information from a child, please contact us so we can delete it.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal, accounting, tax, and recordkeeping obligations, and to resolve disputes. Medical and treatment records are retained in accordance with applicable Louisiana and federal law governing medical records.

Email communications and the CAN-SPAM Act

We collect your email address to send information, respond to inquiries, confirm appointments, and — only if you have opted in — share news and promotions. In accordance with the CAN-SPAM Act, we agree to:

• Not use false or misleading subject lines or email addresses.
• Identify promotional messages as advertisements.
• Include our physical business address in our emails.
• Monitor any third-party email marketing service we use for compliance.
• Honor opt-out and unsubscribe requests promptly.
• Provide an unsubscribe link at the bottom of each promotional email.

To unsubscribe, follow the instructions at the bottom of any email we send, or contact our office directly. We will promptly remove you from all promotional correspondence. Please note that we may still contact you for non-promotional reasons, such as appointment confirmations, treatment follow-up, or other service-related communications.

Data breach notification

In the event of a data breach involving your personal information, we will notify you in accordance with applicable law, including Louisiana's Database Security Breach Notification Law and any other federal or state laws that apply to your information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Governing law

This Privacy Policy is governed by the laws of the State of Louisiana, without regard to its conflict of laws principles.

Contacting us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us:

General

We strive to ensure that its services are accessible to people with disabilities. We have invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Our Site

We make available the UserWay's Web Accessibility Widget is powered by a dedicated accessibility server. The software allows us to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

Our accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our site with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on our site fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on our site or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please reach us through our contact form.

In case you're experiencing visual impairment or any other condition that is protected under the Americans with Disabilities Act or a law akin to it, and you're interested in discussing accommodations to enhance your experience with this website, kindly get in touch with our Accessibility Manager at (985) 247-0115.